FAQ

Why am I not able to use a Discount code during checkout?
We have received feedback from some customers using FireFox who are not able to input a discount code during checkout. We recommend to switch to a different internet browser (such as Google Chrome). Otherwise, please proceed with the purchase and drop us an email afterwards with regards to the discount issue. We will refund you your entitled discount value immediately :)

Are the products on Carbs for Keto strictly low carb?
The products on this website can all be suited to a low carb lifestyle. Most are also high in fat and can be consumed by those on the ketogenic diet or those in the induction phase.
All available nutritional information has been included as part of the description/photo array for each product.
Do remember that calories still have to be counted while on a keto diet, and consuming more calories will result in slower fat loss results
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Which countries do you deliver to?
We currently only deliver to Singapore. We look forward to offering delivery to other countries in the future.
 
What is the Delivery Cost?
Standard Delivery: $5 per order (1-3 Working Days)
Express Delivery: $10 per order (1 Working Day)
Same Day Delivery: $20 per order (Same Day)

When will I receive my order?
Standard Shipping
Within 1 - 3 working days

Express Shipping
1 working day if order is placed before 2pm
Same Day Delivery
Same day before 9pm if order is placed before 2pm
 
What happens when delivery attempts were unsuccessful?
We will contact you again to schedule a re-delivery slot.
Re-delivery charges apply.
$10 if re-delivery is on the same day and $5 if re-delivery is on a different day.
 
Can products spoil in transit?
While we don't stock any perishables requiring refrigeration, we are aware that Singapore weather can reach high temperatures at times.
All of our products are stored in a cool location prior to dispatch, and packed carefully for delivery.
However, you may find that chocolate may soften during delivery. Carbs for Keto is not liable if chocolate or any other products are altered as a result of their transportation.
 
Can I return or exchange my products?
Strictly no refunds or exchanges.
 
How often do you add new products? 
We are constantly on the lookout for great low carb foods so we can continue to offer the most comprehensive range.
If you'd like us to stock your favourite supplies, kindly drop a suggestion at carbsforketo@gmail.com or dm us on Instagram and we will get back to you after review.